Virtual Administrator

If you need an extra resource to take the load off your team, consider the Booking Rooster's virtual administrator service.  This is ideal for keeping your course administration flowing while some of your team are on leave. It can also be used to fill a regular gap. This is an optional service that does not affect your service plan. This help resource covers:

• Set-up
• Service levels
• Timing
• Current hourly rates

Set-up

You need to pre-arrange use of this service with Booking Rooster, so we can:

• Ensure we have the resources needed to support your request. 
• Prepare a clear brief with business rules for the tasks to be complete so our team act accordingly.

Service levels

You can request the following service levels when submitting any request, simply by including the name of the service level in your email header.  Like with support requests, send all requests to [e-mail].  Handling telephone calls can be added at the urgent rate if required.

• Urgent - complete the task within two hours on a business day.
• Normal - complete the task same business day if the request is received by 2pm.
• Low - complete the task within two business days.
• Very low- complete within 5 business days (suitable for regular data entry projects).

Thinking about the urgency as you submit a request helps reduce the service cost. Service is charged to the nearest 5 minutes, with the hourly rate changing depending on the urgency.  Yes, you can set a normal service standard for your services and simply vary it by adding an alternate service level in your instruction.  So if you normally use the normal service, but want an 'Urgent' service for a particular request. 

Timing

Booking Rooster will charge you the lesser of the time it took to complete the task, or when handled by a new staff member the time it would have taken if an experienced operator completed the task.  Charges are to the nearest 5 minutes. Quality control checks will be conducted periodically and will not be charged. In the event of any errors in data processing there will be no charge for correcting the error.  These times from the trial of this service give you an understanding of the likely time needed for common tasks:

• Create a course, with all details supplied - 5 minutes.
• Add a booking for one person with all details supplied - 5 minutes.
• Add a booking for 2-5 people - 10 minutes.
• Create a course and add 6-10 students with names only (some emails) - 10 minutes.
• Create a course and add  6-10 students including name, email DOB, NSN and addresses - 20 minutes.
• Edit 6-10 attendees on an existing course to add DOB, NSN and address - 10 minutes.
• Transfer four people to new course dates and cancel a course - 15 minutes.

Current hourly rates

These services are charged to the nearest 5 minutes, based on the following hourly rates:

• Urgent request $85+GST per hour
• Normal request $75+GST  per hour
• Low urgency request $60+GST per hour
• Very low urgency request - $50+GST per hour

Invoices for this service are issued monthly on a separate invoice from your regular Booking Rooster Service Plan and due 7 days from issue.  Of course, we still offer your normal administrator support services as part of your service plan.

If you have any questions, or would like to set-up this service please contact [e-mail].