Group Tickets – Booking Rooster

Group Tickets let you advertise a set of tickets as one flat-price option.

Customers can already book multiple tickets in a single booking at any time. The purpose of a Group Ticket is different: it lets you present a grouped offer clearly, such as $X for a family pass or $Y for two students on a Foundation First Aid course.

Group Tickets are commonly used in the events sector for family passes, table bookings, or other bundled offers. In the training sector, they can be used for promotions such as two-for-one options, provided all attendees in the group are booking the same course option.

When to use Group Tickets

Use a Group Ticket when you want to advertise a fixed group offer, rather than asking the customer to select each ticket separately.

Common examples include:

A family pass advertised at one flat price
A table of ten at an event
Two students on the same Foundation First Aid course for one advertised price
A two-for-one course promotion where both people are on the same course option

The key benefit is that the customer sees the grouped offer as a clear pricing option, such as Family Pass – $X or Two Students – $Y.

Before you start

If you are adding a Group Ticket to an existing course or template, start by editing the course, then go to the Tickets & Pricing menu.

If you are creating a new course or event, you can either:

Create a new instance based on a similar existing course, or
Add a new course or event from scratch.

Before creating the Group Ticket, create all of the individual tickets that will make up the group. These tickets must already exist before they can be added to a Group Ticket.

Once the individual tickets have been created, you can add the Group Ticket from the Tickets & Pricing page.

How to add a Group Ticket

Add all other tickets first.
The tickets that make up the group must already exist before they can be added to the Group Ticket.
In the Tickets & Pricing section of the Create or Edit Course Details area, select Add Group Ticket.
You will find this option at the bottom of the tickets table.
Give the Group Ticket a clear name that explains the offer, such as:
Two for One Tiddlywinks Course Deal
The name should make it obvious that this is a special offer for more than one person, rather than a standard individual ticket.
Leave the ticket type blank if the tickets in the group already have the correct type applied.
Add a clear description. For example:
Admits two adults at the price of one into the Tiddlywinks Course.
Use Add to add as many ticket instances as you need in the group.
For example, for a two-for-one offer, add two ticket instances. For a table of ten, add ten ticket instances.
Adjust the price for each ticket in the group.
The tickets will initially appear at the full price. For a two-for-one deal, adjust each ticket to half price.
The advertised Group Ticket price will appear in the Group Tickets box and will update as you change the price of each ticket in the group.
You cannot edit the advertised Group Ticket price directly. You must change the price of each individual ticket within the group.
If you are adding a quantity available, enter the total number of groups available, not the total number of individual tickets.
For example, if an event wants to sell five tables of ten people, enter 5 as the quantity available.
Enter any other ticket details, such as session times, sales start date, and sales end date.
Click Add to add the Group Ticket.
Click OK to save your changes.
After the Group Ticket has been added, you can drag it higher in the tickets table if you want it to appear before the individual tickets.

This is commonly done when the Group Ticket is the main offer you want customers to see first.

Make a test booking to confirm the Group Ticket works as expected.

Important notes

A Group Ticket is not required just because a customer wants to buy more than one ticket. Customers can book multiple tickets in one booking without using a Group Ticket.

Use a Group Ticket when you want to advertise a specific bundled offer at a flat group price.

The quantity available refers to the number of groups, not the number of individual tickets.

For example, if you create a table of ten and enter a quantity of 5, the system will allow five table bookings, representing up to fifty individual attendees in total.

For promotional training offers, such as two-for-one pricing, all attendees in the group must be booked onto the same course option.