The Pre-course Intuto Learning Notification feature sends automated email notifications to learners who have not completed their required Intuto online learning before their scheduled course.
This helps learners complete mandatory pre-course modules on time, improving course readiness and supporting smoother course delivery.
This feature is available as an add-on for clients on the Middleweight plan and above. Setup fees apply.
How it works
When this feature is enabled, Booking Rooster checks upcoming courses and sends notification emails to learners who still need to complete their required Intuto learning.
There are two notification sends:
- The 3-day notification checks for courses starting 3 days from now.
- The 10-day notification checks for courses starting 10 days from now.
Both notification sends only apply to courses that:
- Have at least one Intuto ticket in the course
- Have at least one booked ticket
Booking Rooster then checks the Intuto status of the booked tickets.
Notification emails are sent to booked learners whose Intuto status is:
- In Progress
- Registered
Timing and missed sends
The notifications are designed to run before the course starts.
If a notification is not picked up on the exact scheduled day:
- 10-day notifications may still run in the following 5–10 day period.
- 3-day notifications may run 3, 2, or 1 day before the course start date.
Emails are sent at the same time each day. This send time is set when support@bookingrooster.co.nz runs the automation for the first time at the required time.
When this feature is set up, we recommend setting the Intuto Progress Update to run approximately 30 minutes before the notification send. This helps ensure Booking Rooster has the most recent Intuto completion status before notification emails are sent.
Email template and dynamic fields
Customisation of the email content is only available on the Heavyweight plan. Additional setup and ongoing maintenance fees apply for custom messaging.
The standard template below uses the following dynamic fields, which pull information from the learner’s booking data:
- First Name
- Course Name
- Course Date
- Intuto Login URL
- Course Contact Email
- Organisation Name
Subject: Reminder to complete your pre-course online learning
Kia ora (First Name)
This is a friendly reminder that your upcoming course, (Course Name), is scheduled for (Course Date).
To ensure you get the most value from the session, please complete the required pre-course online learning at least three days before attending. These modules provide important background knowledge and will help you fully participate in the course activities.
Access your online learning here:
(Intuto Login URL)
If you have any trouble logging in or accessing the material, feel free to contact us at (Course Contact Email). We are always happy to help.
Thank you, and we look forward to seeing you soon!
Ngā mihi nui
(Organisation Name) Team
Optional dry-run monitoring
A one-week dry-run send is available as an optional part of setup.
During a dry run, Booking Rooster can monitor the notification sends for one week before live emails are sent. At the end of the week, you will receive a summary of the log reports so you can confirm the notifications are identifying the correct courses and learners.
The dry-run monitoring report includes:
- The date each notification check was run
- The notification type
- The target course date being checked
- Course ID numbers that were dry run
- Courses included
- Courses skipped, and why
- Total number of notifications that would have been sent
- Confirmation that learners had an Intuto status of Registered or In Progress
You may also choose to monitor the dry run yourself. Booking Rooster will provide the logs.
Example dry-run monitoring summary
| Log date | Notice type | Target course date | Course IDs in dry run | Total sends | Result |
|---|---|---|---|---|---|
| 26 April | 3-day | 29 April | 5647 | 8 | No course was scheduled on the target date. Course ID 5647 was identified under the missed-send rules and would have sent notifications to 8 learners with a status of Registered or In Progress. |
| 26 April | 10-day | 6 May | 5758, 5502 | 9 | Course IDs 5758 and 5502 were eligible and would have sent notifications to 9 learners with a status of Registered or In Progress. Course ID 6308 was skipped because there were no attendance course bookings at the time of the check. |
| 27 April | 3-day | 30 April | — | 0 | No eligible Intuto courses were found. |
| 27 April | 10-day | 7 May | — | 0 | No eligible Intuto courses were found. |
| 28 April | 3-day | 1 May | — | 0 | No eligible Intuto courses were found. |
| 28 April | 10-day | 8 May | — | 0 | No eligible Intuto courses were found. |
| 29 April | 3-day | 2 May | 6058, 5501, 5380, 5381, 5382, 6293 | 34 | Six eligible Intuto courses were identified and would have sent notifications to 34 learners with a status of Registered or In Progress. |
| 29 April | 10-day | 9 May | 6060, 6176, 5383, 5378 | 37 | Four eligible Intuto courses were identified and would have sent notifications to 37 learners with a status of Registered or In Progress. Course ID 5384 was skipped because it had no bookings. |
| 30 April | 3-day | 3 May | — | 0 | No courses on the target date had Intuto learning attached. |
| 30 April | 10-day | 10 May | 6308 | 10 | Course ID 6308 was identified under the missed-send rules and would have sent notifications to 10 learners with a status of Registered or In Progress. |
| 1 May | 3-day | 4 May | — | 0 | No eligible Intuto courses were found. |
| 1 May | 10-day | 11 May | 5682 | 2 | Course ID 5682 was eligible and would have sent notifications to the correct learners based on their Intuto progress status. |
This report is designed to help confirm that the notification rules are working correctly before live sending is enabled.
Configuration
This feature requires:
- Intuto integration to be active
- Intuto completion status to be syncing correctly
- Email delivery to be enabled
- The 10-day and 3-day Intuto notification schedules to be enabled
Configuration and enablement are handled by Booking Rooster as part of the setup process. To request setup, contact support@bookingrooster.co.nz.
Eligibility
This feature is:
- Available to clients on the Middleweight plan and above
- Available as an add-on
- Subject to setup fees
- Not enabled by default
Email content customisation is only available on the Heavyweight plan.
Limitations
This feature:
- Sends email notifications only
- Does not support SMS notifications
- Only applies to learners whose Intuto status is Registered or In Progress
- Does not modify or track progress within Intuto beyond completion status
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